Cancellation Policy
We aim to be fair and transparent. Understand how cancellations and date changes work on Couple Gallery.
Effective Date: June 27, 2026
Couple Gallery is a discovery and inquiry platform — we do not directly handle payments or bookings between couples and photographers. The following outlines our general guidelines and what to expect.
1. Platform Role
All bookings, payments, advances, and cancellation terms are agreed directly between the couple and the photographer. Couple Gallery is not a party to these agreements and cannot intervene in financial disputes.
2. Photographer Cancellation Terms
Each photographer on our platform sets their own cancellation and refund policy. We recommend asking the photographer the following before making any advance payment:
- What is the advance/booking fee and is it refundable?
- What happens if you need to change the wedding date?
- What is the cancellation notice period?
3. Typical Industry Practice
- Advance payment (typically 25–50%): Usually non-refundable as it reserves the date.
- Date change: Most photographers accommodate one date change with sufficient notice (30–60 days).
- Full cancellation: The advance is generally forfeited; remaining balance is not typically charged if cancelled well in advance.
4. Platform-Level Support
If you face any issue with a photographer listed on Couple Gallery (unresponsiveness, misrepresentation), please contact us and we will mediate or, if necessary, remove the photographer from our platform.
5. Contact Us
Email: contact.couplegallery@gmail.com
Phone: +91 83474 10372